03 — Quality control
Inspection is only useful while there is still time to act.
Most quality disputes are not really disputes about quality. They are disputes
about what was agreed, discovered at the point where nothing can be done about
it — after the goods have landed.
The work therefore begins at the sampling stage, by fixing the standard in
writing: the approved sample, the shade band, the tolerances on weight, width
and count, the tests that apply and the packing and marking the consignment must
carry. Once both parties have accepted that record, inspection has something
definite to measure against rather than an impression to argue over.
Inspection is then placed at the stage where an intervention is still worth
something — during spinning rather than after baling, on the loom or before
dispatch for fabric, inline as well as pre-shipment for garments. Where a
deviation appears we raise it immediately with the supplier and with you, with
the practical options set out: correct it, re-run it, accept it against a
documented allowance, or stop. Quantities and levels of inspection are agreed
case by case with the buyer beforehand.
What it includes
- Approved sample, shade band and tolerances recorded and accepted by both parties
- Inspection stage and scope agreed before production begins
- Physical checks at the mill or unit while corrections remain possible
- Deviations reported promptly, with the options and their cost set out
- Pre-shipment verification of quantity, packing and marking against the contract